Why can't I schedule a session?

If you are unable to schedule a session, here are a couple of things to check! 

1.  On the client page, you'll want to check to see if the client is Active.

Session KB Article.png

2. On the client curriculum page, you'll want to check to see if the client's curriculum is Active.

Session KB Article 1.png

3. Are the client's targets also Active? If not, they won't show while in session.

Session KB Article 2.png

4. Still having trouble scheduling a session? Contact us using our Chat feature on any page in Twyll!

                              Chat Box.png

 

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